Frequently Asked Questions (FAQ)
Imprint Promotional Products & Branding Solutions
General Questions
What does your company do?
We specialize in custom‑branded promotional products that help businesses, schools, nonprofits, and events stand out. From apparel and drinkware to tech accessories and trade‑show giveaways, we imprint your logo or message on high‑quality items that elevate your brand.
Who do you work with?
We serve organizations of all sizes—startups, corporate teams, schools, sports leagues, event planners, and more. Whether you need 25 items or 25,000, we tailor solutions to your goals and budget.
What types of products do you offer?
Our catalog includes thousands of customizable items, such as:
- T‑shirts, hoodies, and uniforms
- Pens, notebooks, and office supplies
- Tumblers, mugs, and water bottles
- Bags, backpacks, and totes
- Tech accessories and chargers
- Trade‑show and event giveaways
- If you don’t see what you’re looking for, we can help you source it.
Ordering & Customization
How do I place an order?
You can request a quote, send us your artwork, or contact us directly to start your order. We’ll guide you through product selection, pricing, and design approval.
Is there a minimum order quantity?
Minimums vary by product, but many items start at 24–50 units. Some premium items may require higher minimums, while select products offer low‑minimum or no‑minimum options.
Can I see a proof before production?
Absolutely. We provide digital proofs for your approval so you can confirm layout, colors, and sizing before anything goes to print.
What file formats do you accept for artwork?
Vector files (AI, EPS, PDF) are preferred for the cleanest imprint. High‑resolution PNG or JPG files may also work depending on the product and imprint method.
Can you help me with artwork or design?
Yes. We offer basic artwork cleanup and layout assistance at no charge. More complex design services are available upon request.
Production & Delivery
How long does production take?
Standard production time is typically 7–10 business days after proof approval. Rush options are available for many products.
Do you offer rush orders?
Yes. If you’re on a tight deadline, we’ll help you find products that can be produced and delivered quickly.
Where do you ship?
We ship nationwide, with options for standard, expedited, and drop‑shipping to multiple locations.
Can I track my order?
Yes. Once your order ships, we’ll send tracking information so you can follow its progress.
Pricing & Payment
How is pricing determined?
Pricing depends on the product, quantity, imprint method, number of colors, and any special customization. We always provide clear, upfront quotes with no hidden fees.
Do you offer bulk discounts?
Yes. The more you order, the more you save. We’ll help you find the best value for your budget.
What payment methods do you accept?
We accept major credit cards, ACH payments, and business checks. Terms may be available for repeat customers.
Returns & Quality Assurance
What if there’s an issue with my order?
Your satisfaction matters. If there’s a defect or printing error, we’ll work quickly to replace or correct the items.
Do you offer samples?
Yes. We can provide blank samples for most products, and in some cases, pre‑production samples with your imprint.
Still Have Questions?
We’re here to help you create promotional products that make a lasting impression. Reach out anytime for personalized support or product recommendations.